Account<\/strong><\/td>Customer\/vendor with assigned rate group<\/td> Account management > General account<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n\ud83d\udcca Rate Group Management<\/h2>\n\n\n\n\ud83d\udccb Creating and Managing Rate Groups (VOS3000 Account Billing)<\/h3>\n\n\n\n Reference: VOS3000 2.1.9.07 Manual, Section 2.2.1 (Page 5-7)<\/p>\n\n\n\nField<\/th> Description<\/th> Best Practice<\/th><\/tr><\/thead> Rate Group Name<\/strong><\/td>Unique identifier for the rate group<\/td> Use descriptive names (e.g., “Retail_Standard”, “Wholesale_Premium”)<\/td><\/tr> Number of Rates<\/strong><\/td>Count of rates in this group<\/td> Double-click to view\/edit rates<\/td><\/tr> Equivalent Time (60s)<\/strong><\/td>Calling card billing equivalent<\/td> For calling card operations only<\/td><\/tr> Memo<\/strong><\/td>Additional notes<\/td> Document rate group purpose and scope<\/td><\/tr> Number of Using Account<\/strong><\/td>Accounts using this rate group<\/td> Check before deleting rate groups<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n\ud83d\udd27 Rate Group Configuration Steps (VOS3000 Account Billing)<\/h3>\n\n\n\nRate Group Creation Steps:\n==========================\n\n1. Navigate to: Rate management > Rate group management\n\n2. Click \"Add\" to create new rate group\n\n3. Configure Settings:\n - Rate group name: [Descriptive name]\n - Equivalent time to 60 seconds: [For calling cards]\n - Memo: [Description and purpose]\n\n4. Click \"Apply\" to save\n\n5. Configure Rates:\n - Double-click \"Number of rates\" column\n - Add individual rate entries\n\nRate Group Authorization:\n=========================\nRight-click rate group > Authorization\n- Select which agents can see this rate group\n- Agents only see authorized rate groups when logged in\n- Multiple rate groups can be authorized per agent\n<\/pre>\n\n\n\n\ud83d\udccb Rate Management Configuration<\/h2>\n\n\n\n\ud83d\udcca Rate Configuration Fields (VOS3000 Account Billing)<\/h3>\n\n\n\n Reference: VOS3000 2.1.9.07 Manual, Section 2.2.2 (Page 7-11)<\/p>\n\n\n\nField<\/th> Description<\/th> Example<\/th><\/tr><\/thead> Rate Prefix<\/strong><\/td>Called number prefix to match<\/td> 1, 44, 880, 86<\/td><\/tr> Area Prefix<\/strong><\/td>Geographic area code<\/td> Links to Area information table<\/td><\/tr> Rate Type<\/strong><\/td>Call classification<\/td> Net \/ Local \/ Domestic \/ International<\/td><\/tr> Area Name<\/strong><\/td>Display name for area<\/td> USA, UK, Bangladesh, China<\/td><\/tr> Billing Rate<\/strong><\/td>Charge per billing cycle<\/td> 0.05 (per billing cycle)<\/td><\/tr> Billing Cycle<\/strong><\/td>Duration of each billing unit<\/td> 60 seconds (1 minute)<\/td><\/tr> First Time Rate<\/strong><\/td>Initial call charge<\/td> 0.21 (charged first)<\/td><\/tr> First Time Duration<\/strong><\/td>Initial billing period<\/td> 180 seconds (3 minutes)<\/td><\/tr> Tax Rate<\/strong><\/td>Tax percentage<\/td> 10% added to billing<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n\u2699\ufe0f Billing Calculation Example<\/h3>\n\n\n\nBilling Calculation Example:\n===========================\n\nRate Configuration:\n- First Time Rate: 0.21\n- First Time Duration: 180 seconds\n- Billing Rate: 0.15\n- Billing Cycle: 60 seconds\n- Tax Rate: 10%\n\nCall Duration: 250 seconds\n\nCalculation:\nStep 1: First time rate applies for first 180 seconds\n Charge = 0.21\n\nStep 2: Remaining duration = 250 - 180 = 70 seconds\n This falls into 2 billing cycles (60s each, rounded up)\n Charge = 0.15 \u00d7 2 = 0.30\n\nStep 3: Total base charge = 0.21 + 0.30 = 0.51\n\nStep 4: Tax = 0.51 \u00d7 10% = 0.051\n\nTotal Charge to Account = 0.51 + 0.051 = 0.561\n\nNote: CDR shows base rate; reports show base + tax\n<\/pre>\n\n\n\n\ud83d\udcca Longest Matching Prefix Principle (VOS3000 Account Billing)<\/h3>\n\n\n\n Reference: VOS3000 2.1.9.07 Manual, Section 2.2.2 (Page 7)<\/p>\n\n\n\nRate Prefixes<\/th> Called Number<\/th> Matched Prefix<\/th> Reason<\/th><\/tr><\/thead> 0, 01, 011<\/td> 01117654321<\/td> 011<\/td> Longest match<\/td><\/tr> 1, 1201<\/td> 12015551234<\/td> 1201<\/td> Specific area code matched<\/td><\/tr> *, 44<\/td> 4412345678<\/td> 44<\/td> 44 is longer than *<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\nImportant:<\/strong> If no rate matches the called number, the call will be terminated. Ensure you have appropriate rate coverage for all destinations your customers may call.<\/p>\n\n\n\n\ud83d\udce6 Package Management System<\/h2>\n\n\n\n\ud83d\udccb Package Group Configuration<\/h3>\n\n\n\n Reference: VOS3000 2.1.9.07 Manual, Section 2.3.1 (Page 11-13)<\/p>\n\n\n\nPackage Setting<\/th> Description<\/th> Use Case<\/th><\/tr><\/thead> Package Group Name<\/strong><\/td>Identifier for package collection<\/td> Monthly plans, promotional bundles<\/td><\/tr> Rent Period<\/strong><\/td>Billing period for package<\/td> Monthly, Weekly, Daily<\/td><\/tr> Rent Fee<\/strong><\/td>Package subscription cost<\/td> $9.99 monthly fee<\/td><\/tr> Minimum Consumption<\/strong><\/td>Guaranteed minimum spend<\/td> Commitment-based billing<\/td><\/tr> Free Duration<\/strong><\/td>Included minutes<\/td> 100 free minutes per month<\/td><\/tr> Free Money Amount<\/strong><\/td>Included credit<\/td> $10 included calls<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n\ud83d\udccb Package Period Rate Management (VOS3000 Account Billing)<\/h3>\n\n\n\n Reference: VOS3000 2.1.9.07 Manual, Section 2.3.2 (Page 13-14)<\/p>\n\n\n\n
Package Period Rate Configuration:\n==================================\n\nLocation: Package management > Package period rate\n\nPurpose: Define different rates for different time periods\n\nConfiguration:\n- Package name: Select from package group\n- Period rate: Rate multiplier for this period\n- Time period: When this rate applies\n\nExample Package Setup:\n======================\nPackage: \"Weekend Special\"\n- Rent Fee: $5.00 per month\n- Free Duration: 500 minutes\n- Period Rate (Weekdays): 1.0 (normal rate)\n- Period Rate (Weekends): 0.5 (half rate)\n\nCall on Weekday:\nRate = Base Rate \u00d7 1.0\n\nCall on Weekend:\nRate = Base Rate \u00d7 0.5\n<\/pre>\n\n\n\n\ud83d\udc64 Account Billing Settings<\/h2>\n\n\n\n\ud83d\udcca Account Billing Configuration (VOS3000 Account Billing)<\/h3>\n\n\n\n Reference: VOS3000 2.1.9.07 Manual, Section 2.4.1 (Page 15-19)<\/p>\n\n\n\nSetting<\/th> Description<\/th> Impact<\/th><\/tr><\/thead> Account ID<\/strong><\/td>Unique account identifier<\/td> Used in all billing operations<\/td><\/tr> Account Type<\/strong><\/td>Direct \/ Agent \/ Clearing<\/td> Determines billing hierarchy<\/td><\/tr> Rate Group<\/strong><\/td>Assigned rate group<\/td> Determines call rates<\/td><\/tr> Current Balance<\/strong><\/td>Available funds<\/td> Calls blocked when zero\/negative<\/td><\/tr> Overdraft Limit<\/strong><\/td>Allowed negative balance<\/td> Postpaid-style calling<\/td><\/tr> Minimum Consumption<\/strong><\/td>Monthly minimum<\/td> Charged if usage below minimum<\/td><\/tr> Expiration Date<\/strong><\/td>Account validity<\/td> Account disabled after expiration<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n\ud83d\udccb Account Billing Principle<\/h3>\n\n\n\n Reference: VOS3000 2.1.9.07 Manual, Section 2.4.4 (Page 23)<\/p>\n\n\n\n
VOS3000 Billing Principle:\n==========================\n\nBilling Hierarchy (Optimal Rate Selection):\n1. Phone private rate (if configured)\n2. Account private rate (if configured)\n3. Period rate (if package active)\n4. Account rate (rate group rate)\n\nThe system selects the CHEAPEST applicable rate.\n\nAccount Billing Flow:\n====================\n1. Phone\/Gateway initiates call\n2. System identifies account\n3. Account rate group is determined\n4. Called number matched to rate prefix\n5. Rate is selected (longest matching)\n6. Call is charged based on:\n - First time rate + duration\n - Billing rate + cycle for remainder\n - Package discounts if applicable\n\nImportant Notes:\n- If rate type is not authorized, call is rejected\n- If balance is insufficient, call is rejected\n- Agent accounts use their own rates for billing\n<\/pre>\n\n\n\n\u2699\ufe0f Advanced Billing Settings<\/h2>\n\n\n\n\ud83d\udccb Private Rate Configuration<\/h3>\n\n\n\n Reference: VOS3000 2.1.9.07 Manual, Section 2.4.1 (Page 15-19)<\/p>\n\n\n\nSetting<\/th> Location<\/th> Purpose<\/th><\/tr><\/thead> Private Rate Group<\/strong><\/td>Account Additional Settings<\/td> Override rate group for specific account<\/td><\/tr> Phone Private Rate<\/strong><\/td>Phone Management Settings<\/td> Individual phone pricing<\/td><\/tr> Account Billing Rate<\/strong><\/td>Account Management<\/td> Quick rate assignment<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n\ud83d\udccb Section Rate Configuration (VOS3000 Account Billing)<\/h3>\n\n\n\n Reference: VOS3000 2.1.9.07 Manual, Section 2.2.2 (Page 9-10)<\/p>\n\n\n\n
Section Rate Configuration:\n===========================\n\nPurpose: Define different rates for different call duration ranges\n\nLocation: Rate management > Select rate > Section rate column\n\nConfiguration Format:\n| Serial Number | Money Amount | Charged Duration |\n|---------------|--------------|------------------|\n| 1 | 0.10 | 60 |\n| 2 | 0.18 | 120 |\n| 3 | 0.25 | 180 |\n\nExample Billing with Section Rates:\n===================================\nCall Duration: 150 seconds\n\nStep 1: First 60 seconds \u2192 $0.10\nStep 2: Next 60 seconds (61-120) \u2192 $0.18 - $0.10 = $0.08\nStep 3: Remaining 30 seconds (121-150) \u2192 Billed at regular rate\n\nSection rates provide volume discounts:\n- Encourage longer calls\n- Provide tiered pricing\n- Match vendor billing structures\n<\/pre>\n\n\n\n\ud83d\udcca Billing Query & Reports<\/h2>\n\n\n\n\ud83d\udccb Available Billing Reports (VOS3000 Account Billing)<\/h3>\n\n\n\n Reference: VOS3000 2.1.9.07 Manual, Section 2.7.4 (Page 110-116)<\/p>\n\n\n\nReport<\/th> Location<\/th> Content<\/th><\/tr><\/thead> Revenue Details<\/strong><\/td>Bill query > Revenue details<\/td> Revenue breakdown by time\/account<\/td><\/tr> Gateway Bill<\/strong><\/td>Bill query > Gateway bill<\/td> Per-gateway billing summary<\/td><\/tr> Phone Bill<\/strong><\/td>Bill query > Phone bill<\/td> Individual phone billing<\/td><\/tr> Area Details<\/strong><\/td>Bill query > Area details<\/td> Billing by destination area<\/td><\/tr> Account Area<\/strong><\/td>Bill query > Account area<\/td> Account billing by area<\/td><\/tr> Account Balance<\/strong><\/td>Bill query > Account balance<\/td> All account balances snapshot<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n\ud83d\udea8 Common Billing Issues & Solutions<\/h2>\n\n\n\n