VOS3000 Account Management Setup – Wholesale Retail Admin Roles
VOS3000 Account Management is the foundation for multi-tenant VoIP operations, enabling service providers to manage wholesale customers, retail users, and administrative roles efficiently. The VOS3000 platform provides comprehensive account management features including role-based access control, agent account hierarchies, and flexible billing configurations.
Table of Contents
Understanding VOS3000 Account Management Structure
VOS3000 Account Management operates on a hierarchical model that supports multiple account types and relationships. The system allows creation of ordinary accounts for direct customers, agent accounts for resellers, and administrative accounts for system management. Each account type has specific capabilities and limitations designed for different business scenarios.
The account hierarchy enables agents to manage sub-accounts, creating multi-level distribution channels typical in wholesale VoIP operations. This structure supports complex business relationships while maintaining clear billing boundaries and access controls.
VOS3000 Account Types and Roles
VOS3000 supports several account types to accommodate different business models:
| Account Type | Purpose | Capabilities |
|---|---|---|
| Admin Account | System administration | Full system access and configuration |
| Ordinary Account | Direct customers | Phone management, billing, calls |
| Agent Account | Resellers and distributors | Sub-account management, payment |
| Wholesale Account | High-volume customers | Gateway management, bulk rates |
| Retail Account | End users | Phone service, calling cards |
Each account type can be configured with specific rate groups, payment terms, and service permissions. The flexibility enables operators to tailor services for different customer segments.
VOS3000 Agent Account Configuration
Agent accounts in VOS3000 provide powerful reseller functionality. When an account becomes an agent account, it gains the ability to create and manage sub-accounts. Key agent account features include:
- Sub-Account Management: Create and manage accounts for downstream customers
- Direct and All Views: Filter accounts to show direct sub-accounts or entire hierarchy
- Payment Authority: Process payments for sub-accounts based on authorization
- Rate Group Assignment: Assign rate groups to sub-accounts for billing
- Number Section Control: Limit number ranges for sub-account phones
Agent accounts appear in the navigation tree, providing quick access to sub-account management. The hierarchical structure enables unlimited reseller levels for complex distribution networks.
VOS3000 Authorization Management
Authorization management in VOS3000 controls what operations each account can perform. The authorization system provides granular control over account capabilities:
- Add/Delete/Modify Account: Permission to create and manage sub-accounts
- Add/Delete/Modify Phone: Permission to manage phones under the account
- Add/Delete/Modify Phone Card: Permission to manage calling cards
- Add/Delete Gateway: Permission to configure gateways
- Modify Gateway Information: Permission to update gateway details
- Payment for This Account: Permission to recharge own account
- Payment for Sub Accounts: Permission to process payments for sub-accounts
This granular authorization system enables operators to delegate specific functions to agents while maintaining control over sensitive operations.
VOS3000 Billing and Payment Configuration
VOS3000 Account Management integrates tightly with the billing system. Each account links to rate groups that determine call pricing. The billing principle follows optimal rate selection, calculating charges based on period fee rate, account fee rate, account private fee rate, or phone private fee rate, selecting the most cost-effective option.
Payment management includes balance tracking, overdraft settings, and payment history. Accounts can be set to auto-disable when balance falls below thresholds, preventing unauthorized usage. The system supports payment records for auditing and reconciliation.
Number Section Limitation
VOS3000 Account Management includes number section limitation to control number resource allocation. This feature prevents competition for number resources among agents by defining allowed number ranges:
- Begin Number: Starting number of the allowed range
- End Number: Ending number of the allowed range
For agent accounts, all sub-account numbers must fall within the parent account’s number section. This ensures organized number allocation across the distribution chain.
Best Practices for Account Setup
When configuring VOS3000 Account Management, follow these recommendations for optimal operation:
Create clear account hierarchies that reflect your business structure. Define authorization levels carefully to prevent unauthorized access. Configure appropriate rate groups for each customer segment. Set up number sections to organize number allocation. Monitor account balances regularly to prevent service interruptions. Document account configurations for troubleshooting and training.
Use the account management interface to track sub-account counts, payment history, and service utilization for business intelligence.
Conclusion
VOS3000 Account Management provides VoIP operators with comprehensive tools for customer management, reseller support, and access control. Understanding account types, authorization settings, and billing configuration is essential for building scalable VoIP businesses. Proper account setup enables efficient operations, accurate billing, and controlled access for multi-tenant environments.
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Related Posts:
- VOS3000 Rate Management Tariff Billing
- VOS3000 Gateway Management Configuration
- VOS3000 Phone Card Prepaid Calling Cards
External Resources:
Frequently Asked Questions
What is VOS3000 Account Management?
VOS3000 Account Management is the system module for creating and managing customer accounts, agent accounts, and administrative users with role-based access control.
What is the difference between agent account and ordinary account?
Agent accounts can create and manage sub-accounts for reseller operations. Ordinary accounts are direct customer accounts without sub-account management capability.
How do I set up authorization for agent accounts?
Access authorization management through right-click menu on the account. Enable specific permissions like account creation, phone management, and payment processing based on business needs.
What is number section limitation in VOS3000?
Number section limitation restricts the phone number ranges that can be assigned to an account and its sub-accounts, preventing number resource conflicts among agents.
How does billing work for sub-accounts?
Sub-accounts are billed independently based on their assigned rate groups. Charges flow up to the parent agent account based on the rate configuration hierarchy.
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